Administrative, Clerical, Support Services, Human Resources, Management
4 Year Degree
The Benefits Administrator is a key member of the Americas Shared Services team responsible for maintaining the day-to-day operations of group benefit programs in the US and Canada (group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, travel and accident plan, flexible spending plan, 401(k) retirement plan, RPP, RRSP, voluntary benefit plans, and company-specific benefit plans).
This role provides administrative support and excellent customer service for benefits programs, and provides analytical and technical support in the improvement, design, and delivery of the benefits programs.
Responsible for daily benefits processing to include Leaves of Absence (STD, LTD, Maternity and Paternity), enrollments, COBRA, terminations, status changes, beneficiary updates, disability, accident and death claims, ergo requests, tuition reimbursements.
Facilitate and collaborate with vendors on US retirement plans and Canada Pension plans in addition to supporting compliance testing.
Assists US and Canadian employees with questions and concerns regarding benefit plans, services and company procedures.
Oversee maintenance of employee benefits files, maintain group benefits databases, and coordinate data with payroll team as needed.
Create and maintain central HR Benefits folders, as well as execute and maintain all compliance related requirements and retention standards.
Maintain leave reports and ensure HR BPs and managers are informed of leave related processes and updates.
Coordinate data collection of the company Workers’ Compensation program, including processing workers’ compensation claims, responding to questions, and interacting with Workers’ Compensation insurers.
Use PeopleSoft HRIS to prepare special reports to capture headcount and other data from within the US and Canada required to manage various insurance programs, COBRA, OSHA, etc.
Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company's benefits package. Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions.
Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans. Prepare for plan audits.
Survey industry trends. Complete benefits surveys in US and Canada and reviews information obtained from the results. Analyze complex benefits information. Develops specific recommendations for review by management.
Review benefits programs, particularly after mergers and acquisitions.
Serve as primary contact for vendors and third-party administrators. Coordinate transfer of data to external contacts for services, premiums and plan administration.
Ensure compliance with applicable government regulations. Ensure timeliness and accuracy of required reporting.
Document and maintain administrative procedures for assigned benefits processes.
Ensures compliance with applicable governmental regulations within the US (federal and state regulations) and Canadian provincial law.
Ensures compliance with federal and state labor posting regulations for the various office locations.
Other projects assigned, as needed.
BA degree preferred;
Minimum of 3+ years of experience in a dedicated benefits HR role with strong absence management experience
Knowledge of and experience with Canadian and/or Latin America benefits a plus.
Ability to consistently deliver high quality customer service in a professional manner
Strict confidentiality of employee and company data
Ability to manage multiple priorities in a fast-paced environment
Exceptional verbal/written skills and attention to detail
Strong financial sense; accounting background
Demonstrated self-starter and self-manager, with persistent follow through on assignments
Collaborative and flexible approach to all team duties and support
Excellent PC skills, including advanced Excel skills
PeopleSoft HRIS or other HR information system experience
About Trend Micro, Inc.
Trend Micro: Securing Your Journey to the Cloud
As a global leader in cloud security, Trend Micro develops Internet content security and threat management solutions that make the world safe for businesses and consumers to exchange digital information. With 25 years of experience, we’re recognized as the market leader in server security for delivering top-ranked client, server, and cloud-based data protection solutions that stop threats faster and protect data in physical, virtualized, and cloud environments.