The purpose of this position is to provide support as it relates to the administration of the City of Allen employee benefits and wellness programs. This is accomplished by assisting employees and dependents with resolution of benefit issues, ensuring insurance bills are processed correctly, and conducting open enrollment programs. This position does not provide direction to other employees.
This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.
Conducts new hire meetings, explains benefits offered to employees, processes benefits enrollment, and out-processes retired employees.
Provides assistance to employees by resolving employees' benefits claims issues and answering questions regarding benefits, policies, training and other human resources issues.
Ensures insurance bills are processed correctly by reconciling and reviewing insurance bills, working with payroll to ensure proper deductions are made and coordinating with insurance companies to ensure accurate billings.
Assists employees with questions, issues, qualifications, requirements and procedures related to FMLA, ADA, and reasonable accommodations.
Ensures compliance with federal, state and local employment laws (Affordable Care Act, EEOC, ADA, FMLA etc.) by maintaining current knowledge of trends, techniques, current developments in Human Resources and pending rules and regulations.
Coordinates educational programs such as health fairs, brown bag lunches, newsletter articles, retirement seminars, open enrollment and other events and contacting outside vendors and physicians to provide services for fairs.
Creates and maintains relevant benefit files by gathering documents, scanning, filing, creating, personnel actions, and following up with employees to obtain missing documents.
Assists with the maintenance and revision of benefit forms and benefits book.
Provides administrative support by answering phones, preparing insurance packets, greeting employees and the public, and providing back-up assistance with the internal employee website and the external HR website.
Formal Education / Knowledge Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.
Experience Two years of recent and relevant experience.
Certification and Other Requirements Valid Texas Class C Drivers License or the ability to obtain within 30 days of date of hire.
Reading Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Math Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
Writing Advanced - Ability to write editorials, journals, speeches, manuals, or critiques. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.
Managerial Receives general directions. The employee normally performs the job by following established standard operating procedures and/or policies. The employee may choose the appropriate procedure or policy. Performance is reviewed periodically.
Budget Responsibility None
Supervisory / Organizational Control No responsibility for the direction or supervision of others.
Complexity Work requires analysis and judgment in accomplishing diversified duties. Requires the exercise of independent thinking within the limits of policies, standards, and precedents.
Interpersonal / Human Relations Skills Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.