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Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Also Known As:
Counter Clerk
Counter Service Representative
Leasing Consultant
Rental Agent
Rental Assistant
Rental Associate
Rental Clerk
Rental Counter Clerk
Rental Sales Representative
Video Clerk
Wages
Annual wages for Counter and Rental Clerks in United States
Job Outlook
Average
New job opportunities are likely in the future
United States
2034 Projected Employment
421,300
3% Change From 2024
Explore Counter and Rental Clerks video
Tasks you might complete in a day.
- Compute charges for merchandise or services and receive payments.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Provide information about rental items, such as availability, operation, or description.
- Answer telephones to provide information and receive orders.
- Recommend and provide advice on a wide variety of products and services.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Keep records of transactions and of the number of customers entering an establishment.
- Allocate equipment to participants in sporting events or recreational activities.
- Compute charges for merchandise or services and receive payments.
- Provide information about rental items, such as availability, operation, or description.
- Advise customers on use and care of merchandise.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Rent items, arrange for provision of services to customers, and accept returns.
- Rent items, arrange for provision of services to customers, and accept returns.
- Reserve items for requested times and keep records of items rented.
- Reserve items for requested times and keep records of items rented.
- Recommend and provide advice on a wide variety of products and services.
- Explain rental fees, policies, and procedures.
- Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
- Answer telephones to provide information and receive orders.
- Inspect and adjust rental items to meet needs of customer.
- Prepare merchandise for display or for purchase or rental.
Subject areas you may need to master.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Strengths you may need in this role.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Reading Comprehension - Reading work-related information.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Repairing - Repairing machines or systems using the right tools.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Social Perceptiveness - Understanding people's reactions.
- Writing - Writing things for co-workers or customers.
- Science - Using scientific rules and strategies to solve problems.
- Negotiation - Bringing people together to solve differences.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Active Learning - Figuring out how to use new ideas or things.
- Service Orientation - Looking for ways to help people.
- Mathematics - Using math to solve problems.
- Persuasion - Talking people into changing their minds or their behavior.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Management of Material Resources - Managing equipment and materials.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Operation and Control - Using equipment or systems.
- Programming - Writing computer programs.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Instructing - Teaching people how to do something.
- Speaking - Talking to others.
- Coordination - Changing what is done based on other people's actions.
- Technology Design - Making equipment and technology useful for customers.
- Time Management - Managing your time and the time of other people.
- Quality Control Analysis - Testing how well a product or service works.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Fluency of Ideas - Coming up with lots of ideas.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Flexibility of Closure - Seeing hidden patterns.
- Spatial Orientation - Knowing where things are around you.
- Visualization - Imagining how something will look after it is moved around or changed.
- Finger Dexterity - Putting together small parts with your fingers.
- Problem Sensitivity - Noticing when problems happen.
- Deductive Reasoning - Using rules to solve problems.
- Time Sharing - Doing two or more things at the same time.
- Manual Dexterity - Holding or moving items with your hands.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Hearing Sensitivity - Telling the difference between sounds.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Near Vision - Seeing details up close.
- Trunk Strength - Using your lower back and stomach.
- Stamina - Exercising for a long time without getting out of breath.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Far Vision - Seeing details that are far away.
- Sound Localization - Noticing the direction that a sound came from.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Night Vision - Seeing at night or under low light.
- Speech Clarity - Speaking clearly.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Category Flexibility - Grouping things in different ways.
- Speed of Closure - Quickly knowing what you are looking at.
- Selective Attention - Paying attention to something without being distracted.
- Oral Expression - Communicating by speaking.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Originality - Creating new and original ideas.
- Written Expression - Communicating by writing.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Memorization - Remembering words, numbers, pictures, or steps.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Information Ordering - Ordering or arranging things.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Speech Recognition - Recognizing spoken words.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Oral Comprehension - Listening and understanding what people say.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Written Comprehension - Reading and understanding what is written.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")