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Dispatchers, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Also Known As:
Aircraft Dispatcher
Charter Coordinator
City Dispatcher
Dispatcher (Dispatch)
Mine Dispatcher
Paratransit Dispatcher
School Bus Dispatcher
Taxi Dispatcher
Train Dispatcher
Truck Dispatcher
Wages
Annual wages for Dispatchers, Except Police, Fire, and Ambulance in United States
Job Outlook
Below Average
New job opportunities are less likely in the future
United States
2034 Projected Employment
216,700
-1% Change From 2024
Explore Dispatchers, Except Police, Fire, and Ambulance video
Tasks you might complete in a day.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Arrange for necessary repairs to restore service and schedules.
- Prepare daily work and run schedules.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Oversee all communications within specifically assigned territories.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Receive or prepare work orders.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Order supplies or equipment and issue them to personnel.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Order supplies or equipment and issue them to personnel.
Subject areas you may need to master.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Strengths you may need in this role.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Repairing - Repairing machines or systems using the right tools.
- Reading Comprehension - Reading work-related information.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Speaking - Talking to others.
- Social Perceptiveness - Understanding people's reactions.
- Mathematics - Using math to solve problems.
- Management of Material Resources - Managing equipment and materials.
- Science - Using scientific rules and strategies to solve problems.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Time Management - Managing your time and the time of other people.
- Operation and Control - Using equipment or systems.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Persuasion - Talking people into changing their minds or their behavior.
- Quality Control Analysis - Testing how well a product or service works.
- Active Learning - Figuring out how to use new ideas or things.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Coordination - Changing what is done based on other people's actions.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Technology Design - Making equipment and technology useful for customers.
- Service Orientation - Looking for ways to help people.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Writing - Writing things for co-workers or customers.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Instructing - Teaching people how to do something.
- Programming - Writing computer programs.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Negotiation - Bringing people together to solve differences.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Information Ordering - Ordering or arranging things.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Speech Recognition - Recognizing spoken words.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Far Vision - Seeing details that are far away.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Night Vision - Seeing at night or under low light.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Sound Localization - Noticing the direction that a sound came from.
- Oral Comprehension - Listening and understanding what people say.
- Problem Sensitivity - Noticing when problems happen.
- Speed of Closure - Quickly knowing what you are looking at.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Near Vision - Seeing details up close.
- Category Flexibility - Grouping things in different ways.
- Memorization - Remembering words, numbers, pictures, or steps.
- Spatial Orientation - Knowing where things are around you.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Deductive Reasoning - Using rules to solve problems.
- Flexibility of Closure - Seeing hidden patterns.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Originality - Creating new and original ideas.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Speech Clarity - Speaking clearly.
- Time Sharing - Doing two or more things at the same time.
- Written Expression - Communicating by writing.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Written Comprehension - Reading and understanding what is written.
- Selective Attention - Paying attention to something without being distracted.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Visualization - Imagining how something will look after it is moved around or changed.
- Trunk Strength - Using your lower back and stomach.
- Stamina - Exercising for a long time without getting out of breath.
- Fluency of Ideas - Coming up with lots of ideas.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Finger Dexterity - Putting together small parts with your fingers.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Oral Expression - Communicating by speaking.
- Manual Dexterity - Holding or moving items with your hands.
- Hearing Sensitivity - Telling the difference between sounds.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")