Description

A Customer Service Representative acts as the primary front line liaison between a company and its customers, handling inquiries, complaints, and orders via phone, email, or chat. Key responsibilities include resolving issues to ensure satisfaction, processing transactions, maintaining accurate customer records, and providing product information. They require strong communication, empathy, and problem-solving skills. 
Key Responsibilities & Duties
Customer Support: Handle incoming calls, emails, and live chats professionally and promptly.
Issue Resolution: Identify customer needs, troubleshoot product/service issues, and provide appropriate solutions, including returns or refunds.
Order Management: Process orders, changes, and cancellations.
Documentation: Keep detailed, accurate records of customer interactions, comments, and complaints in CRM systems.
Product Knowledge: Maintain in-depth knowledge of company products and services to provide accurate information.
Account Maintenance: Set up, update, or manage customer accounts and billing.
Team Collaboration: Work with internal departments to escalate complex issues and provide feedback for process improvements. 

Qualifications & Skills
Education: High school diploma or equivalent is generally required.
Experience: Previous experience in customer service or a call center environment is preferred.
Communication: Excellent verbal and written communication skills.
Soft Skills: Strong empathy, patience, and the ability to remain calm under pressure.
Technical Proficiency: Basic computer skills and familiarity with CRM software or ticketing systems.
Flexibility: Ability to work flexible schedules or shifts

Requirements

Customer service representatives generally require a high school diploma or equivalent, strong verbal/written communication, and proficiency in basic computer software (CRM tools). Key skills include, but are not limited to, active listening, empathy, problem-solving, and the ability to manage high-volume, fast-paced environments