Life is about choices and seizing the opportunity to demonstrate your talent, ambition and ideas. At U.S. Cellular, you’ll find a broad array of resources to enable and advance your career with access to benefits that give you the comfort you need to plan with confidence for your future from day one. As an associate within a highly supportive team that is defined by a diverse and inclusive culture, mutual respect and innovation, you’ll be empowered to make a positive difference that leads to your success. Success that only you can define. Embrace possibility at U.S. Cellular.
Develops and implements incentive programs across multiple sales and service channels (Retail, Agent, Business, SMB, National Retail, and Customer Service). Responsible for researching, developing, and evaluating new incentive strategies and structures, assessing behavioral and cultural impact, revenue generation, and impact to the organization and its customers. Drives the strategic design of variable incentive compensation programs across sales and service channels, ensuring current and newly designed programs motivate associates, leaders, agents and National Retail employees to achieve each channel's business results so that we can serve customers wherever they choose to shop.
Job duties and accountabilities:
Drives the design and management of incentive compensation programs including plan design, financial modeling, performance scorecards, and recognition programs.
Evaluate opportunities for increased associate engagement generated through marketing and sales organizations.
Develop business cases for incentive programs including investment requirements, revenues, and costs; assess daring positioning; work with cross-functional teams to define high level operational requirements. Understand industry developments, competitor incentive plans and positioning, and trends in associate behavior and incentives.
Compensation and Project Management
Build and implement new associate incentive programs designed to maximize associate behavior and performance to optimize the customer experience. Maintain expertise on incentives and performance management through training and research. Designs sales incentive training and education programs for the sales force.
Guides administrative teams and fields sales leadership regarding associate and agent plan interpretation and serves as a point of contact for issue resolution. Leads expense forecasting of large-scale incentive programs (associates & agents) and works with Finance teams to allocate budget annually.
Communication and Critical issue
Formally communicates and regularly reinforces all sales incentive plan changes (design, process, weighting, plan rules, etc.). Leads monthly incentive discussions with senior level leaders (Channel VPs, Directors of Customer Service and Directors of Sales, etc…) informing them of incentive trends and discuss future incentive initiatives.
Development and Delivery of incentive related communications and training for all levels of the sales and customer service organization.
BA/BS Business or Organizational Behavior undergraduate degree.
Minimum of 5 years of experience researching, developing, implementing and/or interpreting performance, payouts and incentive strategies in a multi-channel environment required.
Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences.
Ability to remain flexible and adaptable in a fast-paced environment required.
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines
?Strong preference to MBA and/or equivalent work experiences
7-9 years of experience required with specific sales compensation experience preferred.
Experience in wireless industry a plus.
Internal Number: HUM000550
About U.S. Cellular
U.S. Cellular® Careers: Determined to Be the Best Considering where to invest your time, talent and ambition? Select the team that’s determined to be the best, offering the ability to make a positive difference for every customer, a unique culture and competitive rewards. Choose U.S. Cellular.Here, you’ll find a broad array of resources for learning and development. You’ll enjoy almost endless opportunities for career advancement and a highly supportive team defined by the Dynamic Organization, a culture rooted in diversity, relationships, respect, empowerment and innovation. If you’re determined to be the best, join our talent network. Then select your ideal opportunity to soar with an industry leader.