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First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Also Known As:
Casino Manager
Casino Shift Manager (CSM)
Floor Supervisor
Pit Boss
Pit Supervisor
Slot Floor Person
Slot Shift Manager
Slot Shift Supervisor
Slot Supervisor
Table Games Supervisor
Wages
Annual wages for First-Line Supervisors of Gambling Services Workers in United States
Job Outlook
Below Average
New job opportunities are less likely in the future
United States
2034 Projected Employment
33,100
2% Change From 2024
Explore Gaming Managers video
Tasks you might complete in a day.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Evaluate workers' performance and prepare written performance evaluations.
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Greet customers and ask about the quality of service they are receiving.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Record, issue receipts for, and pay off bets.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Clean and maintain slot machines and surrounding areas.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Answer patrons' questions about gaming machine functions and payouts.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Evaluate workers' performance and prepare written performance evaluations.
- Determine how many gaming tables to open each day and schedule staff accordingly.
- Reset slot machines after payoffs.
- Establish and maintain banks and table limits for each game.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Record, issue receipts for, and pay off bets.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
Subject areas you may need to master.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Strengths you may need in this role.
- Instructing - Teaching people how to do something.
- Programming - Writing computer programs.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Coordination - Changing what is done based on other people's actions.
- Technology Design - Making equipment and technology useful for customers.
- Management of Material Resources - Managing equipment and materials.
- Persuasion - Talking people into changing their minds or their behavior.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Writing - Writing things for co-workers or customers.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Speaking - Talking to others.
- Social Perceptiveness - Understanding people's reactions.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Operation and Control - Using equipment or systems.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Repairing - Repairing machines or systems using the right tools.
- Negotiation - Bringing people together to solve differences.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Active Learning - Figuring out how to use new ideas or things.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Reading Comprehension - Reading work-related information.
- Science - Using scientific rules and strategies to solve problems.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Time Management - Managing your time and the time of other people.
- Quality Control Analysis - Testing how well a product or service works.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Service Orientation - Looking for ways to help people.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Mathematics - Using math to solve problems.
- Oral Comprehension - Listening and understanding what people say.
- Problem Sensitivity - Noticing when problems happen.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Memorization - Remembering words, numbers, pictures, or steps.
- Visualization - Imagining how something will look after it is moved around or changed.
- Selective Attention - Paying attention to something without being distracted.
- Manual Dexterity - Holding or moving items with your hands.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Stamina - Exercising for a long time without getting out of breath.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Night Vision - Seeing at night or under low light.
- Speech Recognition - Recognizing spoken words.
- Speech Clarity - Speaking clearly.
- Near Vision - Seeing details up close.
- Fluency of Ideas - Coming up with lots of ideas.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Originality - Creating new and original ideas.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Oral Expression - Communicating by speaking.
- Written Comprehension - Reading and understanding what is written.
- Written Expression - Communicating by writing.
- Time Sharing - Doing two or more things at the same time.
- Finger Dexterity - Putting together small parts with your fingers.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Trunk Strength - Using your lower back and stomach.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Sound Localization - Noticing the direction that a sound came from.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Flexibility of Closure - Seeing hidden patterns.
- Spatial Orientation - Knowing where things are around you.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Hearing Sensitivity - Telling the difference between sounds.
- Deductive Reasoning - Using rules to solve problems.
- Information Ordering - Ordering or arranging things.
- Category Flexibility - Grouping things in different ways.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Speed of Closure - Quickly knowing what you are looking at.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Far Vision - Seeing details that are far away.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")