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First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Also Known As:
Bakery Manager
Delicatessen Manager
Department Manager
Department Supervisor
Grocery Manager
Key Carrier
Meat Department Manager
Parts Sales Manager
Shift Manager
Store Manager
Wages
Annual wages for First-Line Supervisors of Retail Sales Workers in United States
Job Outlook
Bright
New job opportunities are very likely in the future
United States
2034 Projected Employment
1,360,300
-5% Change From 2024
Explore First-Line Supervisors of Retail Sales Workers video
Tasks you might complete in a day.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Establish credit policies and operating procedures.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Keep records of purchases, sales, and requisitions.
- Assign employees to specific duties.
- Review inventory and sales records to prepare reports for management and budget departments.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Inventory stock and reorder when inventory drops to a specified level.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Review inventory and sales records to prepare reports for management and budget departments.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Instruct staff on how to handle difficult and complicated sales.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Establish and implement policies, goals, objectives, and procedures for the department.
- Plan budgets and authorize payments and merchandise returns.
- Enforce safety, health, and security rules.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan budgets and authorize payments and merchandise returns.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Subject areas you may need to master.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Strengths you may need in this role.
- Mathematics - Using math to solve problems.
- Reading Comprehension - Reading work-related information.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Service Orientation - Looking for ways to help people.
- Repairing - Repairing machines or systems using the right tools.
- Negotiation - Bringing people together to solve differences.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Writing - Writing things for co-workers or customers.
- Active Learning - Figuring out how to use new ideas or things.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Science - Using scientific rules and strategies to solve problems.
- Management of Material Resources - Managing equipment and materials.
- Speaking - Talking to others.
- Programming - Writing computer programs.
- Persuasion - Talking people into changing their minds or their behavior.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Operation and Control - Using equipment or systems.
- Coordination - Changing what is done based on other people's actions.
- Technology Design - Making equipment and technology useful for customers.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Instructing - Teaching people how to do something.
- Social Perceptiveness - Understanding people's reactions.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Time Management - Managing your time and the time of other people.
- Quality Control Analysis - Testing how well a product or service works.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Oral Comprehension - Listening and understanding what people say.
- Spatial Orientation - Knowing where things are around you.
- Written Expression - Communicating by writing.
- Category Flexibility - Grouping things in different ways.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Stamina - Exercising for a long time without getting out of breath.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Finger Dexterity - Putting together small parts with your fingers.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Time Sharing - Doing two or more things at the same time.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Oral Expression - Communicating by speaking.
- Visualization - Imagining how something will look after it is moved around or changed.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Trunk Strength - Using your lower back and stomach.
- Flexibility of Closure - Seeing hidden patterns.
- Hearing Sensitivity - Telling the difference between sounds.
- Speech Recognition - Recognizing spoken words.
- Deductive Reasoning - Using rules to solve problems.
- Speed of Closure - Quickly knowing what you are looking at.
- Manual Dexterity - Holding or moving items with your hands.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Sound Localization - Noticing the direction that a sound came from.
- Selective Attention - Paying attention to something without being distracted.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Fluency of Ideas - Coming up with lots of ideas.
- Information Ordering - Ordering or arranging things.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Night Vision - Seeing at night or under low light.
- Memorization - Remembering words, numbers, pictures, or steps.
- Far Vision - Seeing details that are far away.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Problem Sensitivity - Noticing when problems happen.
- Originality - Creating new and original ideas.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Written Comprehension - Reading and understanding what is written.
- Near Vision - Seeing details up close.
- Speech Clarity - Speaking clearly.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Gross Body Equilibrium - Keeping your balance or staying upright.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")