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First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Also Known As:
Adult Family Home Program Manager
Aquatics Supervisor
Bar and Restaurant Manager
Clinical Care Coordinator
Clinical Coordinator
Clinical Services Program Manager
Direct Care Supervisor
Housekeeping Supervisor
Resident Care Supervisor
Wages
Annual wages for First-Line Supervisors of Personal Service Workers in United States
Job Outlook
Bright
New job opportunities are very likely in the future
United States
2034 Projected Employment
159,100
7% Change From 2024
Explore First Line Supervisors of Personal Service Workers video
Tasks you might complete in a day.
- Take disciplinary action to address performance problems.
- Resolve customer complaints regarding worker performance or services rendered.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Participate in continuing education to stay abreast of industry trends and developments.
- Direct marketing, advertising, or other customer recruitment efforts.
- Recruit and hire staff members.
- Arrange worker breaks to ensure services are adequately staffed throughout each shift.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Apply customer feedback to service improvement efforts.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Inform management about problems, such as employee disputes.
- Train workers in proper operational procedures and functions and explain company policies.
- Train workers in proper operational procedures and functions and explain company policies.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Requisition necessary supplies, equipment, or services.
- Inform workers about interests or special needs of specific groups.
Subject areas you may need to master.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Strengths you may need in this role.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Mathematics - Using math to solve problems.
- Persuasion - Talking people into changing their minds or their behavior.
- Repairing - Repairing machines or systems using the right tools.
- Management of Material Resources - Managing equipment and materials.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Reading Comprehension - Reading work-related information.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Writing - Writing things for co-workers or customers.
- Technology Design - Making equipment and technology useful for customers.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Negotiation - Bringing people together to solve differences.
- Coordination - Changing what is done based on other people's actions.
- Social Perceptiveness - Understanding people's reactions.
- Active Learning - Figuring out how to use new ideas or things.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Quality Control Analysis - Testing how well a product or service works.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Science - Using scientific rules and strategies to solve problems.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Time Management - Managing your time and the time of other people.
- Programming - Writing computer programs.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Operation and Control - Using equipment or systems.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Speaking - Talking to others.
- Instructing - Teaching people how to do something.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Service Orientation - Looking for ways to help people.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Speech Recognition - Recognizing spoken words.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Oral Expression - Communicating by speaking.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Near Vision - Seeing details up close.
- Far Vision - Seeing details that are far away.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Speed of Closure - Quickly knowing what you are looking at.
- Spatial Orientation - Knowing where things are around you.
- Selective Attention - Paying attention to something without being distracted.
- Time Sharing - Doing two or more things at the same time.
- Finger Dexterity - Putting together small parts with your fingers.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Originality - Creating new and original ideas.
- Written Comprehension - Reading and understanding what is written.
- Problem Sensitivity - Noticing when problems happen.
- Sound Localization - Noticing the direction that a sound came from.
- Deductive Reasoning - Using rules to solve problems.
- Information Ordering - Ordering or arranging things.
- Category Flexibility - Grouping things in different ways.
- Flexibility of Closure - Seeing hidden patterns.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Visualization - Imagining how something will look after it is moved around or changed.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Manual Dexterity - Holding or moving items with your hands.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Written Expression - Communicating by writing.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Memorization - Remembering words, numbers, pictures, or steps.
- Hearing Sensitivity - Telling the difference between sounds.
- Fluency of Ideas - Coming up with lots of ideas.
- Oral Comprehension - Listening and understanding what people say.
- Trunk Strength - Using your lower back and stomach.
- Stamina - Exercising for a long time without getting out of breath.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Night Vision - Seeing at night or under low light.
- Speech Clarity - Speaking clearly.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")