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First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Also Known As:
Bakery Manager
Delicatessen Manager
Department Manager
Department Supervisor
Grocery Manager
Key Carrier
Meat Department Manager
Parts Sales Manager
Shift Manager
Store Manager
Wages
Annual wages for First-Line Supervisors of Retail Sales Workers in United States
Job Outlook
Bright
New job opportunities are very likely in the future
United States
2034 Projected Employment
1,360,300
-5% Change From 2024
Explore First-Line Supervisors of Retail Sales Workers video
Tasks you might complete in a day.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Establish credit policies and operating procedures.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Keep records of purchases, sales, and requisitions.
- Review inventory and sales records to prepare reports for management and budget departments.
- Inventory stock and reorder when inventory drops to a specified level.
- Assign employees to specific duties.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Instruct staff on how to handle difficult and complicated sales.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Review inventory and sales records to prepare reports for management and budget departments.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Inventory stock and reorder when inventory drops to a specified level.
- Establish and implement policies, goals, objectives, and procedures for the department.
- Plan budgets and authorize payments and merchandise returns.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Enforce safety, health, and security rules.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan budgets and authorize payments and merchandise returns.
Subject areas you may need to master.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Strengths you may need in this role.
- Service Orientation - Looking for ways to help people.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Reading Comprehension - Reading work-related information.
- Mathematics - Using math to solve problems.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Negotiation - Bringing people together to solve differences.
- Repairing - Repairing machines or systems using the right tools.
- Management of Material Resources - Managing equipment and materials.
- Writing - Writing things for co-workers or customers.
- Science - Using scientific rules and strategies to solve problems.
- Active Learning - Figuring out how to use new ideas or things.
- Coordination - Changing what is done based on other people's actions.
- Technology Design - Making equipment and technology useful for customers.
- Programming - Writing computer programs.
- Speaking - Talking to others.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Operation and Control - Using equipment or systems.
- Persuasion - Talking people into changing their minds or their behavior.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Social Perceptiveness - Understanding people's reactions.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Time Management - Managing your time and the time of other people.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Quality Control Analysis - Testing how well a product or service works.
- Instructing - Teaching people how to do something.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Oral Comprehension - Listening and understanding what people say.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Spatial Orientation - Knowing where things are around you.
- Stamina - Exercising for a long time without getting out of breath.
- Written Expression - Communicating by writing.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Category Flexibility - Grouping things in different ways.
- Finger Dexterity - Putting together small parts with your fingers.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Deductive Reasoning - Using rules to solve problems.
- Speed of Closure - Quickly knowing what you are looking at.
- Manual Dexterity - Holding or moving items with your hands.
- Fluency of Ideas - Coming up with lots of ideas.
- Hearing Sensitivity - Telling the difference between sounds.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Speech Recognition - Recognizing spoken words.
- Visualization - Imagining how something will look after it is moved around or changed.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Oral Expression - Communicating by speaking.
- Flexibility of Closure - Seeing hidden patterns.
- Selective Attention - Paying attention to something without being distracted.
- Trunk Strength - Using your lower back and stomach.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Time Sharing - Doing two or more things at the same time.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Sound Localization - Noticing the direction that a sound came from.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Written Comprehension - Reading and understanding what is written.
- Information Ordering - Ordering or arranging things.
- Speech Clarity - Speaking clearly.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Near Vision - Seeing details up close.
- Far Vision - Seeing details that are far away.
- Night Vision - Seeing at night or under low light.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Memorization - Remembering words, numbers, pictures, or steps.
- Originality - Creating new and original ideas.
- Problem Sensitivity - Noticing when problems happen.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")