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First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Also Known As:
Bakery Manager
Delicatessen Manager
Department Manager
Department Supervisor
Grocery Manager
Key Carrier
Meat Department Manager
Parts Sales Manager
Shift Manager
Store Manager
Wages
Annual wages for First-Line Supervisors of Retail Sales Workers in United States
Job Outlook
Bright
New job opportunities are very likely in the future
United States
2034 Projected Employment
1,360,300
-5% Change From 2024
Explore First-Line Supervisors of Retail Sales Workers video
Tasks you might complete in a day.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Keep records of purchases, sales, and requisitions.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Establish credit policies and operating procedures.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Assign employees to specific duties.
- Review inventory and sales records to prepare reports for management and budget departments.
- Inventory stock and reorder when inventory drops to a specified level.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Instruct staff on how to handle difficult and complicated sales.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Establish and implement policies, goals, objectives, and procedures for the department.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Review inventory and sales records to prepare reports for management and budget departments.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Enforce safety, health, and security rules.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan budgets and authorize payments and merchandise returns.
- Plan budgets and authorize payments and merchandise returns.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Subject areas you may need to master.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Strengths you may need in this role.
- Reading Comprehension - Reading work-related information.
- Service Orientation - Looking for ways to help people.
- Negotiation - Bringing people together to solve differences.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Mathematics - Using math to solve problems.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Repairing - Repairing machines or systems using the right tools.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Speaking - Talking to others.
- Persuasion - Talking people into changing their minds or their behavior.
- Technology Design - Making equipment and technology useful for customers.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Coordination - Changing what is done based on other people's actions.
- Operation and Control - Using equipment or systems.
- Science - Using scientific rules and strategies to solve problems.
- Management of Material Resources - Managing equipment and materials.
- Active Learning - Figuring out how to use new ideas or things.
- Writing - Writing things for co-workers or customers.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Programming - Writing computer programs.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Social Perceptiveness - Understanding people's reactions.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Instructing - Teaching people how to do something.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Time Management - Managing your time and the time of other people.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Quality Control Analysis - Testing how well a product or service works.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Oral Comprehension - Listening and understanding what people say.
- Written Expression - Communicating by writing.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Stamina - Exercising for a long time without getting out of breath.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Spatial Orientation - Knowing where things are around you.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Category Flexibility - Grouping things in different ways.
- Finger Dexterity - Putting together small parts with your fingers.
- Oral Expression - Communicating by speaking.
- Fluency of Ideas - Coming up with lots of ideas.
- Deductive Reasoning - Using rules to solve problems.
- Speed of Closure - Quickly knowing what you are looking at.
- Manual Dexterity - Holding or moving items with your hands.
- Time Sharing - Doing two or more things at the same time.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Visualization - Imagining how something will look after it is moved around or changed.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Trunk Strength - Using your lower back and stomach.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Sound Localization - Noticing the direction that a sound came from.
- Speech Recognition - Recognizing spoken words.
- Hearing Sensitivity - Telling the difference between sounds.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Flexibility of Closure - Seeing hidden patterns.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Selective Attention - Paying attention to something without being distracted.
- Written Comprehension - Reading and understanding what is written.
- Originality - Creating new and original ideas.
- Problem Sensitivity - Noticing when problems happen.
- Information Ordering - Ordering or arranging things.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Memorization - Remembering words, numbers, pictures, or steps.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Far Vision - Seeing details that are far away.
- Speech Clarity - Speaking clearly.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Near Vision - Seeing details up close.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Night Vision - Seeing at night or under low light.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")