Find Your Dream Job
First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Also Known As:
Customer Service Department Supervisor
Customer Service Supervisor
Driver Sales Supervisor
Information Center Supervisor
Inside Sales Supervisor
Reservations Supervisor
Sales Department Supervisor
Sales Leader
Sales Supervisor
Sales Team Leader
Wages
Annual wages for First-Line Supervisors of Non-Retail Sales Workers in United States
Job Outlook
Below Average
New job opportunities are less likely in the future
United States
2034 Projected Employment
320,000
0% Change From 2024
Explore First-Line Supervisors of Retail Sales Workers video
Tasks you might complete in a day.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Visit retailers and sales representatives to promote products and gather information.
- Formulate pricing policies on merchandise according to profitability requirements.
- Inventory stock and reorder when inventories drop to specified levels.
- Provide staff with assistance in performing difficult or complicated duties.
- Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
- Monitor sales staff performance to ensure that goals are met.
- Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
- Inventory stock and reorder when inventories drop to specified levels.
- Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
- Visit retailers and sales representatives to promote products and gather information.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Prepare sales and inventory reports for management and budget departments.
- Provide staff with assistance in performing difficult or complicated duties.
- Analyze details of sales territories to assess their growth potential and to set quotas.
- Monitor sales staff performance to ensure that goals are met.
- Examine products purchased for resale or received for storage to determine product condition.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
Subject areas you may need to master.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Strengths you may need in this role.
- Coordination - Changing what is done based on other people's actions.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Service Orientation - Looking for ways to help people.
- Repairing - Repairing machines or systems using the right tools.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Time Management - Managing your time and the time of other people.
- Social Perceptiveness - Understanding people's reactions.
- Writing - Writing things for co-workers or customers.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Quality Control Analysis - Testing how well a product or service works.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Persuasion - Talking people into changing their minds or their behavior.
- Active Learning - Figuring out how to use new ideas or things.
- Programming - Writing computer programs.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Management of Material Resources - Managing equipment and materials.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Reading Comprehension - Reading work-related information.
- Operation and Control - Using equipment or systems.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Mathematics - Using math to solve problems.
- Science - Using scientific rules and strategies to solve problems.
- Speaking - Talking to others.
- Instructing - Teaching people how to do something.
- Technology Design - Making equipment and technology useful for customers.
- Negotiation - Bringing people together to solve differences.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Oral Comprehension - Listening and understanding what people say.
- Deductive Reasoning - Using rules to solve problems.
- Selective Attention - Paying attention to something without being distracted.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Written Expression - Communicating by writing.
- Fluency of Ideas - Coming up with lots of ideas.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Originality - Creating new and original ideas.
- Flexibility of Closure - Seeing hidden patterns.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Spatial Orientation - Knowing where things are around you.
- Stamina - Exercising for a long time without getting out of breath.
- Speech Recognition - Recognizing spoken words.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Speed of Closure - Quickly knowing what you are looking at.
- Far Vision - Seeing details that are far away.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Hearing Sensitivity - Telling the difference between sounds.
- Visualization - Imagining how something will look after it is moved around or changed.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Finger Dexterity - Putting together small parts with your fingers.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Oral Expression - Communicating by speaking.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Memorization - Remembering words, numbers, pictures, or steps.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Manual Dexterity - Holding or moving items with your hands.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Sound Localization - Noticing the direction that a sound came from.
- Speech Clarity - Speaking clearly.
- Night Vision - Seeing at night or under low light.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Written Comprehension - Reading and understanding what is written.
- Information Ordering - Ordering or arranging things.
- Trunk Strength - Using your lower back and stomach.
- Problem Sensitivity - Noticing when problems happen.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Time Sharing - Doing two or more things at the same time.
- Category Flexibility - Grouping things in different ways.
- Near Vision - Seeing details up close.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
Average Education Attained
Highest level of education earned by people in this career.
Career Coaching
This is not WorldatWork. These are private coaching services.
You May Also Be Interested In
First-Line Supervisors of Office and Administrative Support Workers
First-Line Supervisors of Retail Sales Workers
First-Line Supervisors of Mechanics, Installers, and Repairers
First-Line Supervisors of Production and Operating Workers
First-Line Supervisors of Material-Moving Machine and Vehicle Operators
First-Line Supervisors of Personal Service Workers
Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")